Shipping & Returns

SHIPPING

We offer free standard shipping on all orders in Australia only. Please allow 7 - 14 business days for parcel to arrive.

We ship Worldwide* from Australia.

*We currently are not shipping to Afghanistan, Brazil, Colombia, Guatemala, Indonesia, Iran, North Korea, Mexico, Portugal, South Africa, Syria, Yemen. 

Please Note: All orders placed to UAE, Qatar, Orman and Saudi Arabia need to include a PO Box as a part of their address. This is a requirement for the local postal service. 

All shipping addresses are to be written in English without accents marks on letters. If the incorrect address is provided and your order has been shipped, customers will incur a reshipping fee. 

Please email info@bambuface.com if you have any further shipping queries. 

HOW DO I TRACK MY ORDER?

All of our parcels are shipped with Australia Post. For international orders your parcel will be handed over to your local postal company for delivery. 

Tracking Instructions:

1. You will receive your tracking number by email 2 days after your order has been dispatched.

2. Go to click here and enter your tracking number and press the track button. You will then see the progress of your parcel.

All international parcels can be tracked through your local postal company's website once they have reached your country.

If you have any issues tracking your parcel please email info@bambuface.com 

RETURNS

If for some reason you are not satisfied with your purchase, we would be more than happy to help you resolve any issues.

Guidelines

Returns are valid within 21 days of purchase. Return shipping charges are to be paid for by the customer. Any discounts received on your original purchase will be recalculated when the transaction is processed. Refunds exclude any shipping charges incurred.

Return Process 

To return an item, please email us on info@bambuface.com

Please be sure to include the following information:

- Customer name and date of purchase 

- Reason for return

- Order number

Upon receipt of your request we will send you instructions on where/how to return items.